At Realism Clothing, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Returns Policy below.
1. Return Eligibility
You may return items within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:
- Items must be unworn, unaltered, and unwashed.
- All original tags and packaging must be intact.
- Items must not have any signs of use or damage.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service at realismstore@gmail.com to request a return authorization.
- Fill out the provided return form completely and include it with your returned items.
- Package the items securely and ship them back to us using a traceable shipping service.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is faulty or not as described. We recommend using a shipping service that provides tracking and insurance for your return.
4. Refund Process
Once we receive your returned items and verify their condition:
- Refunds will be processed using the same payment method used for the original transaction.
- Please allow up to 15 business days for the refund to appear in your account after processing.
- Shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Faulty Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt at realismstore@gmail.com. We will provide instructions on how to return the item and will cover any associated shipping costs.
7. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on our website.
8. Changes to This Policy
Realism Clothing reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.For any questions regarding our Refund and Returns Policy, please contact us at realismstore@gmail.com. Thank you for choosing Realism Clothing!